Return Merchandise Authorization (RMA) Policy and Procedure
We are excited to introduce our new, automated, and highly efficient approach for submitting Return Merchandise Authorization (RMA) requests with enhanced tracking capabilities. As we transition to this improved system, we kindly request your cooperation in adopting the updated RMA procedure outlined below. We've made every effort to simplify the process for your convenience, and our dedicated support team is available to assist you should you have any questions or require assistance.
To initiate your RMA request, please follow these steps:
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Complete the Online RMA Request Form: Click on the following link to access and fill out the online RMA request form: RMA Submission Portal.
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Confirmation and Support: After submitting your request, you will promptly receive an email confirmation, acknowledging receipt of your RMA request. Our Support Team will review your request and provide a prompt response regarding its acceptance or rejection. If your request is accepted, you will also receive detailed instructions on returning the product for repairs. Additionally, instant email notifications will keep you informed at every stage of the RMA process, from submission to resolution.
We are confident that this new RMA procedure will greatly enhance your experience and streamline the RMA process. We look forward to serving you even more efficiently.
When in doubt, please contact BlueTraker Support Team at [email protected] or call +386 3 428 4848
Need help with Tracking and Monitoring Solutions? We are Experts!
Need help with Tracking and Monitoring Solutions? We are Experts!
EMA d.o.o.
Teharje 7B
3000 Celje, Slovenia, EU
EMA d.o.o.
Teharje 7B
3000 Celje, Slovenia, EU
EMA d.o.o.
Teharje 7B
3000 Celje, Slovenia